Privacy Policy

Privacy Policy – Vivara Hotels

Introduction

Vivara Hotels (“we,” “us,” or “our”) are dedicated to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile application, or other services (collectively, “Services”). It also explains your rights regarding access, modification, or deletion of your personal data.

By using our Services, you acknowledge and agree to the collection and use of your information as described in this policy. If you reside in a region with specific data protection regulations, we may seek your explicit consent before proceeding with certain operations.

Information We Collect

1. Information You Provide Voluntarily

We collect personal information that you provide while using our Services. Without this information, we may be unable to offer some of our features. This includes:

  • Identity Information: Name, date of birth, gender, and usernames.
  • Contact Information: Address, email, and phone number.
  • Transaction Information: Payment details and purchase history.
  • Profile Data: Preferences, interests, and feedback.
  • Marketing Preferences: Your choices regarding promotional communication.

2. Information Collected Automatically

When you interact with our Services, we may collect technical and usage data, such as:

  • Device and Browser Information: IP address, browser type, operating system, and time zone.
  • Website Usage: Pages viewed, time spent on pages, and search queries.
  • Cookies and Tracking Technologies: We use cookies to improve your experience and analyze site performance.

How We Use Your Information

Your personal data is used for the following purposes:

  • To provide and improve our Services.
  • To process transactions and send booking confirmations.
  • To personalize your experience and suggest relevant offers.
  • To notify you about changes to our policies or Services.
  • To comply with legal obligations and protect our rights.

We may also use your data for analytics and research to enhance user experience.

Sharing Your Information

We may share your data with:

  • Affiliated Companies: To enhance service delivery.
  • Third-Party Service Providers: Including payment processors, logistics partners, and technical support.
  • Legal Authorities: When required by law or in response to legal requests.
  • Business Transfers: In case of a merger, acquisition, or business restructuring.

Your Rights and Choices

You have the right to:

  • Access and Update Information: You can review and update your details via your account settings.
  • Withdraw Consent: You may opt out of certain data processing by contacting us.
  • Request Data Deletion: Subject to legal and business retention requirements, you may request the removal of your data.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. If we become aware of a minor’s personal data being collected without parental consent, we will take steps to delete the information.

Data Transfers and Security

We take appropriate measures to protect your personal data and may transfer it to affiliated entities or service providers across different regions. We implement security protocols to safeguard your information against unauthorized access.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal requirements or changes in our services. You are encouraged to review this page periodically for any modifications.

Contact Information

For inquiries or concerns regarding this Privacy Policy, you can contact us at:

Vivara Hotels
[Address]
[Email]
[Customer Support Contact]